Need to Cancel?... Orders for shipment are processed rapidly. If you want to cancel an order, notify us immediately at 888.777.6237, and we will try to issue the cancellation; however, if we are unable to do so because the order has already been shipped, please refuse the order when it arrives. Once you have accepted a delivery, you may return items per the terms of our Return Policy. We review each order for accuracy and reserve the right to cancel any order for any reason. An email will be sent to the you notifying of such cancellation, and the customer's credit card or account will be credited.
Liability- We will not be in breach of any of our obligations if our performance is prevented or delayed for circumstances beyond its control, including but not limited to uncontrollable weather, civil disturbance's, internet issue's, server issues, armed conflict, unavailability of products, fire, flood, disruption in transportation, etc.
WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH ANY PRODUCTS SOLD OR ITS SERVICES PROVIDED TO A CUSTOMER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, A CUSTOMER'S SOLE REMEDY FROM US SHALL BE TO RETURN PRODUCTS OR RECEIVE PARTIAL CREDIT AS DESCRIBED ELSEWHERE IN THESE GENERALLY APPLICABLE POLICIES.
Product Warranties- You will receive the benefit of our manufacturer's warranties on products purchased. WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO OUR SERVICES OR ANY PRODUCTS SOLD THROUGH ELITE BUSINESS SOURCE (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS, MERCHANTABILITY, NON-INFRINGEMENT, OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, DEALING, OR TRADE USAGE).
Need to Return Something?... If you are not satisfied with your purchase from Elite Business Source, simply return it to us in the complete and original packaging (together with all accessories and manuals). We will gladly replace or repair the item, and or issue a credit. Electronic items such as but not limited to: digital cameras, computers, monitors, PDA's and business machines must be returned within 7 days of purchase with an approved Return Authorization Number (R/A#). All other items must be returned within 14 days of purchase. All food, medicine and dated products are non-returnable.
PLEASE CONTACT OUR CUSTOMER SERVICE AT 888.777.6237 FOR A RETURN AUTHORIZATION NUMBER (R/A#). A RETURN AUTHORIZATION NUMBER (R/A#) IS REQUIRED FOR ALL RETURNS. NO EXCEPTIONS.
Received a Damaged or Defective Merchandise?...
You must notify our Customer Service at 888.777.6237 within 48 hours of delivery and we will arrange a pick up if your order was delivered by an Elite Business Source delivery truck, or issue a "Call Tag"(UPS Shipping Label) if your order was shipped via UPS.
If Items Are Not Damaged or Defective-
Submit your R/A within 14 days after receipt of the order to obtain a return authorization number (R/A#), and the product should be received by our distribution center within 30 days from the original date of the order. These items must be returned in first class, undamaged, saleable condition in the original manufacturer's packaging. Do not write the return authorization number or other return information on the original product packaging, since the merchandise must be returned in the same condition as it was received. A credit for the returned merchandise (less the original shipping cost and a 15% restocking fee) will be issued within ten days of receipt of the item(s).